Terms of Service

Last updated: April 22, 2026

1. The service

Evanni, LLC, a Florida limited liability company (“Evanni,” “we,” “us”), provides a web-based case-management platform for Medicaid waiver service providers. By creating an account or signing into the service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization (the “Customer”).

2. Accounts

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at matt@evanni.com of any suspected unauthorized use.

3. Customer data

You retain ownership of the data you upload or enter into the service (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide the service. We will not access Customer Data except as necessary to operate, secure, or support the service, or as required by law.

4. Acceptable use

You agree not to (a) reverse engineer the service, (b) use the service to transmit malicious code or harass others, (c) attempt to gain unauthorized access to other customers’ data, or (d) use the service in violation of applicable law, including HIPAA and state Medicaid regulations that apply to you.

5. Fees and billing

Subscription fees are invoiced monthly based on the plan and client counts in effect during the billing period. Payments are processed by Stripe. Overdue invoices may result in suspension of service after notice. All fees are in U.S. dollars and are non-refundable except as required by law.

6. Confidentiality

Each party will protect the other’s confidential information with the same degree of care it uses to protect its own, and no less than reasonable care. This obligation does not apply to information that is publicly known or independently developed without reference to the other party’s confidential information.

7. Termination

Either party may terminate for material breach uncured after 30 days’ written notice. On termination, your access to the service will end. For 30 days following termination, we will make Customer Data available for export on reasonable request, after which we may delete it.

8. Warranties and disclaimers

We will provide the service with commercially reasonable care. EXCEPT AS STATED ABOVE, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

10. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Bay County, Florida.

11. Changes

We may update these Terms from time to time. We will post the updated version here and update the “Last updated” date. Continued use of the service after changes constitutes acceptance.

12. Contact

Questions about these Terms? matt@evanni.com.